Terms and Conditions mbi916 — Guidelines for Using Our Platform

Introduction & Acceptance of Terms

Welcome to mbi916, an online gaming platform operating in Malaysia. These terms and conditions constitute a binding agreement between you as the user and mbi916 as the platform operator. By accessing, registering for, or using any part of the mbi916 platform — whether via the website, Android mobile app, or iOS mobile app — you acknowledge that you have read, understood, and agreed to be bound by all provisions stated herein.

Mbi916 is committed to providing a safe, fair, and transparent gaming environment for all members. It is therefore important for every member to understand their rights and responsibilities when using this platform. If you disagree with any part of these terms, we advise you not to use the mbi916 platform.

Member Eligibility

Use of the mbi916 platform is subject to the following eligibility requirements, which must be met by every individual wishing to register as a member:

• Aged at least 18 years at the time of registration and whenever the platform is accessed.
• Being an individual acting in a personal capacity and not representing any business entity for the purpose of money laundering or illegal activities.
• Not currently enrolled in any self-exclusion programme enforced by mbi916 or any other related gaming platform.
• Not listed as mbi916 staff, an immediate family member of staff, or a business partner excluded from membership.
• Registering from a region included in mbi916's restricted areas list.

Mbi916 reserves the right to request proof of eligibility at any time. Failure to provide satisfactory proof may result in account suspension or termination without prior notice.

Registration & Account Management

Each individual is only permitted to hold one (1) active account at mbi916 at any one time. Holding multiple accounts under the same individual — whether using different names, IP addresses, devices, or payment details — is a serious breach of these terms and may result in the termination of all associated accounts and forfeiture of all balances.

During registration, you are required to provide accurate, complete, and up-to-date information. Required details include:

• Full name as shown on your identity card or passport
• Valid date of birth
• An active and accessible email address
• A valid mobile phone number
• Bank account or e-wallet details for transactions

You are solely responsible for ensuring the security of your login credentials. MBI916 will not be liable for any losses arising from the use of your account by a third party due to your own negligence in safeguarding your password.

Deposit & Withdrawal of Funds

Mbi916 supports a wide range of popular deposit and withdrawal methods in Malaysia, including FPX, Touch 'n Go eWallet, Boost, DuitNow QR, bank transfers, and cryptocurrency. All transactions are processed through a secure, encrypted system.

Deposit Policy:

• The minimum deposit is RM 20 for most payment methods unless otherwise stated.
• Deposits are credited to your account automatically within seconds to 5 minutes depending on the chosen method.
• Mbi916 does not charge additional fees for deposits, though payment providers may impose their own fees.
• All deposits must be made using a payment method registered under the same member's name. Third-party deposits are not accepted.

Withdrawal Policy:

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals are processed within 1 to 24 business hours once the verification process is complete.
• Withdrawals may only be made to a bank account or e-wallet registered under the same member's name.
• Mbi916 reserves the right to request identity verification documents (KYC) before approving a first withdrawal or any large withdrawal amount.
• Withdrawals exceeding RM 10,000 within a 24-hour period are subject to additional security checks.

Bonuses & Promotions

Mbi916 offers a wide range of exciting bonuses and promotions for both new and existing members. All bonuses and promotions are subject to specific terms and conditions stated alongside each offer. The following are general guidelines applicable to all mbi916 promotions:

• Wagering requirement: All bonuses are subject to a wagering requirement of between 10x and 30x the bonus value, depending on the promotion type. The exact amount will be stated in the terms of the relevant promotion.
• Validity period: Each bonus has a set validity period. Bonuses not used within that period will expire automatically.
• One active bonus at a time: Only one bonus may be active at a time. Members may not combine two or more bonuses simultaneously unless otherwise stated.
• Bonus withdrawal limit: Wins from free credit bonuses may be subject to a maximum withdrawal limit. Check the specific promotion terms for more details.
• Promotion eligibility: mbi916 reserves the right to determine a member's eligibility to participate in any promotion based on their gaming history and account activity.

Any attempt to abuse the bonus system — including but not limited to opening multiple accounts, transferring funds between accounts, or placing opposing bets (arbitrage) — will result in the forfeiture of the bonus and related wins, and may lead to account termination.

Game Rules

Mbi916 offers a wide variety of games including Fish Shooting Games, online Slots, Live Casino with real dealers, table games, and much more. Each game category has specific rules that all members must follow.

• All games on mbi916 use a certified Random Number Generator (RNG) that is audited by an independent third party to ensure the fairness of every game round.
• Wins obtained through gameplay are final once the round is completed, subject to technical review in the event of a system error.
• In the event of a technical disruption or server issue during gameplay, mbi916 reserves the right to void the affected round and return the bet amount to the member's account.
• Minimum and maximum bets for each game are set by the respective game provider and will be displayed within the game interface.
• Mbi916 is not liable for game outcomes affected by internet connectivity issues on the member's end.

Prohibited Activities

The following activities are strictly prohibited on the MBI916 platform and may result in immediate action including account suspension, permanent termination, and legal proceedings:

• Use of bots, automated software, scripts, or any technological tools to gain an unfair advantage in games
• Identity fraud — registering using another person's personal information without their consent
• Attempted money laundering through deposit and withdrawal activities
• Collusion between members to manipulate the gaming system or abuse bonuses (organised bonus hunting)
• Hacking or any attempt to compromise the security of the mbi916 platform's systems
• Spreading false information about mbi916 with the intent to damage the platform's reputation
• Use of VPNs or proxies to bypass regional restrictions or platform policies
• Any form of threats, harassment, or abusive behaviour towards mbi916 customer support staff

Data Security & Privacy

Mbi916 takes our responsibility to protect each member's personal data seriously. Our platform uses 256-bit SSL encryption to secure all communications between your device and our servers — the same standard used by major banking institutions.

The personal data you provide to MBI916 is used solely for the following purposes:

• Identity verification and account management
• Processing of financial transactions
• Compliance with legal and regulatory requirements
• Account and promotional communications (with your consent)
• Enhancing user experience based on anonymised data analysis

Mbi916 will not sell, rent, or disclose your personal data to third parties without your explicit consent, except where required by law or court order. For more information on how we handle your data, please refer to MBI916 Privacy Policy us.

Account Suspension & Termination

Mbi916 reserves the right to suspend or terminate any member account at any time for reasons including but not limited to:

• Violation of any provision of these terms and conditions
• Suspicion or evidence of fraud, money laundering, or illegal activity
• Failure to comply with KYC verification requests within the specified timeframe
• Providing false information during registration or the verification process
• Regulatory requirements or directives from the relevant authorities

Members may also request to close their own account by contacting the MBI916 customer support team. Once the account is closed, any remaining balance (after deducting any bonus that has not met the wagering requirement) will be returned to the member via the original payment method.

Liability Limits

To the extent permitted by applicable law, mbi916 shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of or inability to use our platform, including:

• Financial losses resulting from game outcomes
• Service disruptions due to system maintenance or circumstances beyond our control (force majeure)
• Losses caused by unauthorised access to your account due to your own negligence
• Any decision made based on inaccurate information provided by a member

MBI916's maximum total liability to any member under any circumstances shall not exceed the net deposit amount made by that member in the 30 days preceding the liability claim.

Responsible Gaming

Mbi916 is fully committed to responsible gaming practices. We believe that gaming should be a source of entertainment and enjoyment, not stress or financial hardship. To that end, we provide several management tools to help members stay in control:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control your spending.
• Play Time Limit: Limit your gaming session duration to prevent excessive use.
• Reality Check: Set periodic reminders to keep track of how long you have been playing.
• Self-Exclusion: Request a temporary or permanent exclusion from the platform if you need a break.

If you or someone you know shows signs of a gambling problem, we encourage you to seek professional help. MBI916 does not consider gaming as a means to resolve financial difficulties.

Contact Us

If you have any questions, concerns, or complaints regarding these terms and conditions or the use of the MBI916 platform in general, our team is ready to assist you at any time.

For more formal complaints regarding dispute resolution, please email us with your account number, details of the complaint, and any supporting evidence. We are committed to resolving all complaints within 5 business days.